Harringay Removals Service Terms and Conditions

These Terms and Conditions set out the basis on which Harringay Removals provides removal and related services within the United Kingdom. By booking or using our services, you agree to be bound by these Terms and Conditions, which form the entire agreement between you and Harringay Removals for the services supplied.

1. Definitions and Scope of Services

In these Terms and Conditions, the following expressions have the meanings set out below.

Client means the person, firm or company who requests and pays for the services.

Services means any removal, relocation, packing, unpacking, furniture disassembly or reassembly, loading and unloading, storage handling, or associated services provided by Harringay Removals.

Goods means the items, belongings, furniture, equipment and any other property that we are required to move, handle, pack, store, or otherwise work with.

Agreement means the contract between Harringay Removals and the Client, comprising these Terms and Conditions and any written or verbal quotation and confirmation issued by us.

These Terms and Conditions apply to household, office and commercial moves, including local moves, longer distance removals within the UK, and any associated packing or preparation services.

2. Quotation and Booking Process

All quotations are provided on the basis of the information supplied by the Client, including but not limited to the addresses involved, access conditions, property size, number of rooms, estimated volume of goods, and any special requirements such as packing or dismantling.

Quotations may be provided verbally or in writing. Written quotations will normally state whether they are based on an hourly rate or a fixed price and will outline the main assumptions and inclusions.

Unless otherwise specified, quotations do not include parking costs, tolls, congestion charges, ferry charges, customs charges, storage fees, or additional insurance options. These may be charged separately where applicable.

To make a booking, the Client must confirm acceptance of the quotation and proposed service date. Bookings are only confirmed when we have expressly accepted the booking and, where required, received any applicable deposit or prepayment.

We reserve the right to refuse or cancel any booking at our discretion, including but not limited to circumstances where the Services cannot be carried out safely or lawfully, or where the Client has provided incorrect or incomplete information.

3. Client Responsibilities Before and During the Move

The Client is responsible for providing full and accurate information at the quotation and booking stage. Any changes to the details previously supplied, including changes to the moving date, addresses, access arrangements, or the volume or nature of the goods, must be notified as soon as possible and may lead to a revised quotation or additional charges.

The Client must ensure that suitable and lawful parking is available at all relevant locations and that any restrictions, permits or parking suspensions are arranged in good time. Any fines, penalties or additional charges resulting from inadequate parking arrangements may be charged to the Client.

The Client must ensure that the premises are reasonably safe for our staff to carry out the Services and that there is clear access to the property, all rooms, and any outbuildings that contain goods to be moved.

Unless otherwise agreed in writing, the Client is responsible for packing the goods safely and properly prior to our arrival. We are not liable for damage resulting from inadequate or inappropriate packing carried out by the Client or any third party.

The Client must be present or represented by an authorised person during collection and delivery, to oversee the process, confirm the items to be moved, and check premises at the end of loading and unloading.

4. Services, Loading and Delivery

We will carry out the Services with reasonable skill and care and in accordance with the details agreed in the quotation and booking confirmation. We will use appropriate vehicles and equipment for the job, having regard to the volume of goods and the access conditions.

Our team will load and unload goods as safely and efficiently as reasonably possible. We will place items in the rooms or areas specified by the Client, where practical. It is the Client’s responsibility to provide clear instructions and an inventory where necessary.

Any estimated arrival or completion times are given for guidance only and are not guaranteed. We will take reasonable steps to meet agreed timeframes, but we are not liable for delays outside our reasonable control, such as traffic, road closures, extreme weather, accidents or unforeseen issues at the premises.

If delivery cannot be completed due to reasons outside our control, such as the Client or their representative not being present, refusal of access to the premises, or unsafe conditions, we may return the goods to our vehicle base or storage facility. Additional charges may apply for redelivery, storage or waiting time.

5. Payments, Charges and Additional Costs

Unless otherwise agreed in writing, payment terms are as follows. For domestic and small office moves, payment is due on or before the day of the move. For larger or commercial moves, we may require a deposit and the balance to be paid prior to or on the day of service. We may also require prepayment for packing services or materials.

We accept the forms of payment notified to the Client during the quotation or booking process. All prices are quoted in pounds sterling and are inclusive or exclusive of VAT as stated in the quotation.

Where the Services are based on an hourly rate, charges will run from the scheduled start time or our arrival at the collection address, whichever is earlier, until completion at the final destination, subject to any minimum charge stated in the quotation.

Additional charges may apply where:

There are waiting times beyond our control, such as delays in gaining access to a property or delays caused by third parties.

There is significantly more work, volume of goods, or number of flights of stairs than stated in the quotation.

Special handling of large, heavy, fragile or high value items is required beyond normal lifting and carrying.

Parking, tolls, congestion charges or similar costs are incurred in the course of providing the Services.

If payment is not received in accordance with the agreed terms, we reserve the right to suspend or cancel Services, to apply interest on late payments at the statutory rate, and to retain goods in our possession until all outstanding amounts are paid in full.

6. Cancellations, Amendments and Postponements

If the Client wishes to cancel, amend, or postpone a booking, they must notify us as early as possible. The effective date of cancellation is the date on which we receive the Client’s notice.

We may apply a cancellation or postponement charge, calculated as a percentage of the agreed price, depending on the notice given. As a general guideline, no charge may be payable for cancellations notified well in advance, while short notice cancellations may incur a substantial charge to cover reserved resources and lost business.

Where bookings are amended or postponed, we will make reasonable efforts to accommodate the new dates or revised scope. However, all changes are subject to availability and may require a revised quotation. If we are not able to accommodate the requested change, the original cancellation terms may apply.

We reserve the right to cancel or postpone the Services in cases of force majeure, including severe weather, accidents, unforeseen vehicle breakdowns, serious staff illness, or other events beyond our reasonable control. In such circumstances, our liability will be limited to rescheduling the Services where possible or refunding any prepaid amounts for Services not provided.

7. Excluded Items and Waste Regulations

We do not transport or handle items that are illegal, hazardous, explosive, flammable, corrosive, or otherwise unsafe. This includes, but is not limited to, gas cylinders, fuel, toxic chemicals, firearms, ammunition and controlled substances.

We do not accept perishable goods, live animals, plants that may be subject to restrictions, or any items that may introduce infestations or contamination.

We operate in accordance with applicable UK waste management and environmental regulations. We are not a general rubbish removal contractor and will not dispose of household waste, builder’s waste or other refuse unless specifically agreed and carried out under appropriate licences and procedures.

Where we agree to remove and dispose of certain unwanted items, the Client confirms that they have the right to dispose of those items and that such disposal is lawful. Additional charges may apply for disposal services, and we reserve the right to decline removal of any item that we reasonably consider to be waste, hazardous, or unsuitable.

The Client must not ask our staff to remove, transport, or dispose of any materials in breach of UK waste regulations or any local authority rules. Any fines, penalties or remedial costs arising from unlawful or improper disposal prompted or requested by the Client may be charged back to the Client.

8. Liability for Loss or Damage

We will take reasonable care of the goods while they are in our custody and control. Our liability for loss or damage to goods is subject to the limitations and exclusions set out in this Agreement.

We are not liable for loss or damage where it results from:

Inherent defects, weaknesses or pre-existing damage in the goods.

Inadequate or improper packing, unless we have carried out the packing.

Normal wear and tear, minor marks or scratches that may occur in the ordinary course of moving.

Changes in atmospheric or climatic conditions.

Handling of items that are excessively heavy, awkward, or fragile, where the risk has been explained and accepted by the Client.

We are not liable for loss of, or damage to, jewellery, money, important documents, data, high value collections, or items of unusual value unless we have expressly agreed in writing to handle such items and appropriate arrangements and cover have been put in place.

Our total liability for loss or damage to goods, whether arising in contract, tort or otherwise, is limited to a reasonable amount, which may be specified in the quotation or otherwise communicated to the Client. The Client is encouraged to arrange their own insurance cover for goods in transit, particularly for high value items.

We are not liable for any indirect or consequential loss, such as loss of profits, income, business, contracts, or anticipated savings, or for any loss arising from delays, missed appointments, or failure to complete the move on a particular date, except where such liability cannot lawfully be excluded.

9. Claims and Time Limits

The Client must inspect the goods and premises as soon as reasonably possible after completion of the Services. Any visible loss or damage should be reported to us on the day of the move or within a short reasonable period.

Any claims for loss or damage must be notified to us in writing within a reasonable time frame from the date of the move, giving full details of the alleged loss or damage and providing supporting evidence where possible. Failure to notify us within this time may prejudice our ability to investigate and may affect the outcome of any claim.

Where a claim is accepted, we reserve the right to choose whether to repair the item, replace it with a similar item, or compensate the Client up to the applicable liability limit. Any replacement or compensation will be on the basis of the item’s value at the time of the loss, not on a new-for-old basis.

10. Access, Property Damage and Limitations

The Client is responsible for ensuring that there is adequate access to both collection and delivery addresses, including sufficient space for vehicles to park and manoeuvre. If access is restricted or unusual, this should be disclosed at the quotation stage.

Where access is difficult and the Client insists that we proceed with moving certain items, we may not be liable for minor damage to walls, floors, doors, staircases or other structural elements that occurs despite reasonable care being taken. If we consider that moving an item would pose an unacceptable risk of damage or injury, we may refuse to attempt it.

We are not responsible for any damage to items or property that occurs as a result of the Client or a third party assisting with the move or handling items contrary to our advice.

11. Data Protection and Privacy

We collect and process personal information about Clients for the purpose of providing quotations, administering bookings, delivering the Services, handling payments, and maintaining records. We take reasonable steps to keep such information secure and to use it only for legitimate business purposes and compliance with legal obligations.

By providing personal information, the Client consents to its use in connection with the Services and any related communications. We do not sell personal data to third parties.

12. Complaints and Dispute Resolution

If the Client is dissatisfied with any aspect of our Services, they should raise the issue with us as soon as possible so that we can seek to resolve it. Many concerns can be addressed quickly through direct communication during or shortly after the move.

Where a complaint cannot be resolved immediately, we will investigate and respond within a reasonable time. The Client agrees to cooperate with us in providing information and evidence relevant to the complaint.

Both parties agree to attempt to resolve disputes in good faith before considering formal legal proceedings.

13. Variations to Terms

No variation to these Terms and Conditions is binding unless agreed in writing by Harringay Removals. Any special terms or arrangements that differ from these Terms and Conditions must be clearly recorded and confirmed.

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

14. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

Both parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or relating to these Terms and Conditions or the Services provided by Harringay Removals.

By confirming a booking or using our Services, the Client acknowledges that they have read, understood, and agreed to these Terms and Conditions.