Harringay Removals Privacy Policy

This Privacy Policy explains how Harringay Removals collects, uses, stores, and protects your personal data when you use our services. It applies to all Harringay Removals customers and prospective customers in our operating area, including anyone who visits our website, contacts us for a quote, or uses our removal or related services.

We are committed to complying with the General Data Protection Regulation and applicable UK data protection laws. We process your personal data lawfully, fairly, and transparently, and only for purposes that you would reasonably expect in connection with removal and related services.

Data Controller

Harringay Removals is the data controller for the personal data described in this Privacy Policy. This means we decide how and why your personal data is processed when you engage with our services, make enquiries, or interact with us in any other way.

If you have questions about this Privacy Policy or about how we handle your personal data, you can contact us using the details provided on our main website or in your service documents.

Personal Data We Collect

We may collect and process the following categories of personal data, depending on how you interact with us and the services you use.

Identification and contact details: This includes your name, address, email address, and contact details. We need this information to communicate with you, provide quotes, and deliver our services to the correct locations.

Service and booking information: This includes details of your move or related services, such as collection and delivery addresses, property access information, dates and times, inventory lists you choose to provide, and any specific instructions related to your booking.

Payment and billing details: This includes payment method details and limited payment-related information necessary to process transactions, maintain invoices, and manage our accounts. Full card details are typically processed by our payment service providers and are not stored by us, except where required and in accordance with security standards.

Communication records: This includes copies of communications you send to us and we send to you, such as emails, enquiry forms, or other written correspondence, as well as notes of telephone conversations where relevant to your booking or enquiry.

Technical and usage data: When you visit our website, we may collect technical information such as your IP address, browser type, pages visited, and the time and date of your visits. This information may be collected through cookies or similar technologies to help us understand usage and improve our website and services.

Special category data: We do not intentionally collect special category personal data, such as health information, unless you choose to share it to help us provide services safely and appropriately. For example, you may choose to tell us about mobility considerations so we can plan access. Where this occurs, we will process such data only where necessary and with appropriate safeguards.

Lawful Basis for Processing Your Data

We process your personal data only when we have a lawful basis under GDPR. Depending on the context, we rely on the following legal grounds.

Performance of a contract: We process your data to take steps at your request before entering into a contract, to provide quotations, and to perform a contract with you. This includes arranging and delivering removal services, managing bookings, processing payments, and handling customer service queries related to your contract.

Legal obligations: We may process your data where necessary to comply with legal obligations, such as maintaining proper financial records, responding to lawful requests from public authorities, or complying with tax and accounting requirements.

Legitimate interests: We may process your data where it is necessary for our legitimate interests and where your interests and fundamental rights do not override those interests. This may include improving our services, managing our business operations, ensuring security, preventing fraud or misuse, and keeping basic records of previous enquiries to manage repeat requests.

Consent: In limited circumstances, we may rely on your consent, for example for certain types of optional marketing communications or for the use of non-essential cookies where required. When we rely on consent, you have the right to withdraw it at any time, without affecting the lawfulness of processing carried out before withdrawal.

How We Use Your Personal Data

We use the personal data we collect for purposes that are closely connected with providing and improving our services. This includes providing quotations and estimates, planning and delivering removal and related services, communicating with you about your booking and any changes, processing payments and issuing invoices, handling complaints or service queries, and maintaining records necessary to manage our relationship with you.

We may also use your data to monitor and improve our website, services, and customer experience, to support training and quality control, and to protect our business against misuse, fraud, or unlawful activity.

Data Sharing and Processors

We do not sell your personal data. We may share your data with trusted third parties where necessary for the purposes described in this Privacy Policy, subject to appropriate safeguards and data processing agreements.

Service providers and processors: We may engage third party companies to help us deliver our services and operate our business. These may include IT and website hosting providers, payment processing services, customer management systems, and subcontractors assisting with removal services. These third parties act as data processors and only process your personal data on our instructions and for specified purposes.

Professional and legal advisers: We may share necessary data with professional advisers, such as accountants or legal advisers, where this is required to support our business and comply with legal obligations.

Authorities and regulators: We may disclose information if required to do so by law or in response to valid requests from public authorities, such as law enforcement, courts, or regulatory bodies.

In all cases, we share only the personal data that is necessary for the relevant purpose, and we require any third party that processes personal data on our behalf to protect it in accordance with data protection laws.

Data Retention

We keep your personal data only for as long as necessary to fulfil the purposes for which we collected it, including to provide services to you and to satisfy any legal, accounting, or reporting requirements.

When determining the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure, the purposes for which we process your data, whether we can achieve those purposes through other means, and applicable legal requirements.

Typically, we retain customer records and associated personal data for a period necessary to comply with tax and accounting obligations and to manage any potential disputes or claims. After the relevant retention period expires, we either securely delete or anonymise your personal data so that it can no longer be associated with you.

International Transfers

Our core data processing activities are intended to take place within the United Kingdom or the European Economic Area. If we ever need to transfer your personal data outside these locations, we will do so only where appropriate safeguards are in place, such as adequacy decisions or standard contractual clauses, and where your rights are protected in line with data protection laws.

Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or damage. These measures may include access controls, secure storage, encryption where appropriate, staff training, and regular review of our security practices.

While we strive to protect your personal data, no system can be completely secure. We therefore cannot guarantee absolute security, but we continuously work to maintain and improve our safeguards.

Your Data Protection Rights

Under GDPR and applicable UK data protection laws, you have certain rights in relation to your personal data, subject to some conditions and exceptions.

Right of access: You have the right to request confirmation of whether we process your personal data and to obtain a copy of that data, along with other information about how it is used.

Right to rectification: You have the right to request correction of any inaccurate or incomplete personal data we hold about you.

Right to erasure: In certain circumstances, you may request that we delete or remove your personal data, for example where it is no longer necessary for the purposes for which it was collected and we have no other lawful basis to retain it.

Right to restriction: You may request that we restrict the processing of your personal data in specific situations, for example while we verify its accuracy or assess an objection you have raised.

Right to object: You have the right to object to processing that is based on our legitimate interests, on grounds relating to your particular situation. We will stop processing your data unless we can demonstrate compelling legitimate grounds that override your interests and rights, or the processing is required for legal claims.

Right to data portability: Where processing is based on consent or on a contract and carried out by automated means, you have the right to request that we provide you with your personal data in a structured, commonly used and machine readable format, and to transmit it to another controller where technically feasible.

Right to withdraw consent: Where we rely on your consent to process personal data, you may withdraw that consent at any time. This will not affect the lawfulness of any processing carried out before you withdraw consent.

To exercise any of these rights, please contact us using the contact details provided on our website or in your service correspondence. We may need to verify your identity before responding to your request.

Complaints

If you have concerns about how we handle your personal data, we encourage you to contact us first so we can try to resolve the issue. You also have the right to lodge a complaint with the relevant data protection supervisory authority in the United Kingdom.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. Any changes will be posted on our website with an updated revision date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.